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Noticeboard

  • The surgery email address is: somccg.enquiries.lyngfordpark@nhs.net
  • We are asking ALL patients to please wear a face covering when attending the surgery for an appointment. This can be a mask, or a scarf/shawl that covers your nose and mouth. Thank you.
  • To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone, through video consultations or online via our website Engage Consult, unless there is a clinical need for you to come into the practice. This will help minimise the risk while continuing to ensure people get the care and advice they need.
  • Please note: Following guidelines from NHS England our online appointment booking system has been temporarily disabled.
  • If you have concerns about the Coronavirus, please click on the link below with guidance for general public. Link: Coronavirus: Latest Information & Advice
  • General information on Coronavirus can be accessed at: Coronavirus (COVID-19) - NHS
  • In line with the NHS Long Term Plan, our fax machine will no longer be in use from 01.04.2020. Our secure email address, somccg.enquiries.lyngfordpark@nhs.net, can be used as an alternative way to contact us. 
  • The new Spring 2020 Newsletter is available here Lyngford Park Surgery Spring Newsletter. The practice autumn and spring newsletters from 2019 are available to read by clicking Lyngford Park Surgery Spring Newsletter and Autumn Newsletter
  • The practice now offers an appointment reminder service via text, for more information click here.
  • For more information about online consultations and queries scroll down or click here
  • Appointment Cancellation - To cancel an appointment simply text us on 07922037720 leaving your name and date of your appointment or ring our Reception Team on 01823 333355.
  • To view the updated practice privacy notice click here
  • Please note that the Private Travel Clinic service ceased with effect from 1 June 2017
  • You can also book appointments and order repeat medication online - ask at Reception. We want to offer you more choice and more convenience.
  • The practice offers appointments 5 days a week and up until 8pm on Tuesdays (and some Wednesdays) - Remember, you can book an appointment up to 6 weeks in advance.
  • Out of Hours - NHS 111 - This service is for when you need medical help fast but it is not a 999 emergency.

Rights & Responsibilities

Doc2.jpgThe partners and staff at Lyngford Park Surgery aim to set the following standards of service for their patients. In return they expect certain standards from their patients.

  • We will provide you with health care on the basis of your clinical need.
  • No care or treatment will be given without your informed consent.
  • We will keep you informed about the care and services we are able to provide.
  • You will be greeted in a friendly, welcoming and courteous manner.
  • You have a right to confidentiality.
  • You will be offered an appointment with your own doctor, or if they are not available, one of the other doctors in the practice, usually on the day you contact us, however we do take advanced bookings, at certain times, up to 6 weeks in advance.
  • If the doctor is running late we will keep you informed of the reason and expected time delay.
  • Prescriptions will be issued during a consultation if necessary. Repeat prescriptions need 2 working days’ notice - see the prescriptions page for details.
  • If you have had tests at the practice you will be responsible for contacting the surgery to establish the results.
  • You have the right to see your medical records subject to limitations of the law. A fee will be levied.
  • In an emergency, or in the case of a patient who is unable to come to the surgery, the doctor will make a home visit if it is considered appropriate to do so by the doctor.
  • We have a complaints procedure and will respond in writing within 48 hours.
  • If we need to cancel your appointment we will do our utmost to give as much notice as possible and offer an alternative time at your convenience.
  • We are a training practice and on occasion you may be asked it you are prepared to have your consultation recorded.
  •  In urgent cases, if you wish to speak to a doctor, we will endeavour to do this, however, we do try not to routinely interrupt the doctor when in surgery. If you leave your details with the receptionist we will get back to you.

What you can do for us

  • Please treat all staff with the same courtesy and respect that we offer.
  • If you need a home visit please try and telephone before 10.30 am unless a genuine emergency arises.
  • If you wish to speak to the doctor or nurse leave your details with the receptionist and they will ring you back.
  • If a doctor is running late please be patient. The receptionist will keep you informed.
  • Remember that we need 2 working days’ notice for repeat prescriptions.
  • Remember to let us know any changes of address or telephone.