Please note: Booking appointments online via Patient Access is currently unavailable due to the total triage process being used due to COVID-19.


Contact us online

You can contact us about a medical, administrative or prescription issue by clicking HERE.

Online Consulting

Answer a few short questions and we will get back to you within 2 working days. Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 1800 - 0900. Please contact 111 during out of hours or 999 if this is an emergency.


Making an appointment

To make an appointment by telephone, please ring our reception team on 01823 333355. Our receptionists are likely to ask the reason for your appointment – this is so that they can book the most appropriate appointment for you with the correct person.

You can contact the reception team to make an appointment Monday-Friday between 08:30-13:00 and 14:00-18:00. Our phone lines are very busy between 08:30 and 10:00 every morning; if your appointment is not urgent for that day, you may find it easier to get through to our reception team after 10am.

Appointments can be booked up to 6 weeks in advance, and we do have some appointments available on the same day for urgent issues.

We are available by telephone, for emergencies only, Monday-Friday between 08:00-08:30, 13:00-14:00 and 18:00-18:30.

We also offer appointments up until 20:00 every Tuesday evening and some Thursdays with our GPs, nurses and HCA. These surgeries are for pre-booked appointments only.

Please see our Home Page for information about the Improved Access Scheme. This is an initiative across Somerset where patients can make appointments at extended times (up until 8pm Monday-Friday and on Saturday mornings) at other practices across the local area.


Cancelling your appointment

Please let us know as soon as you can if you are unable to make an appointment as we can then offer this to another patient. To cancel an appointment you can simply text us on 07922 037720 with your name and date of appointment. You can also ring our reception team on 01823 333355 who can cancel your appointment and re-book one for you if needed.


Home Visits

 

If you are too ill to come to the surgery you can request a home visit. It will help us to deal with your enquiry if you can describe your symptoms to the receptionist. If possible please try to ring first thing in the morning or as early as possible on the day.


Online bookings

Please note: Booking appointments online is currently unavailable due to the Total Triage process being used due to COVID.

You can book appointments online via the NHS App and Patient Access. Booking appointments online via these methods is currently suspended due to the COVID-19 pandemic. As soon as it is safe to do so, we will re-activate this facility.

You will need to create an account for either the NHS App or Patient Access in order to use them. As well as booking appointments online, you can order any repeat medication you take, manage your pharmacy nomination and view parts of your medical record. There are many other advantages to using the NHS App or Patient Access – please visit our Online Services page for further information and how to sign up.

 

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