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Noticeboard


  • To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone, through video consultations or online via our website Engage Consult, unless there is a clinical need for you to come into the practice. This will help minimise the risk while continuing to ensure people get the care and advice they need.

  • Please note: Following guidelines from NHS England our online appointment booking system has been temporarily disabled.

  • Village and Community Agents are available during the COVID-19 outbreak; they are a key point of contact within the community and can help you if you don't know who to turn to. You can book a call back from a Village Agent here: Agent Call Back Form - Village Agents

  • If you have concerns about the Coronavirus, please click on the link below with guidance for general public. Link: Coronavirus: Latest Information & Advice

  • General information on Coronavirus can be accessed at: Coronavirus (COVID-19) - NHS

  • In line with the NHS Long Term Plan, our fax machine will no longer be in use from 01.04.2020. Our secure email address, somccg.enquiries.lyngfordpark@nhs.net, can be used as an alternative way to contact us. 

  • The practice autumn and spring newsletters are available to read by clicking Lyngford Park Surgery Spring Newsletter and Autumn Newsletter

  • The practice now offers an appointment reminder service via text, for more information click here.

  • For more information about online consultations and queries scroll down or click here

  • Appointment Cancellation - To cancel an appointment simply text us on 07922037720 leaving your name and date of your appointment or ring our Reception Team on 01823 333355.

  • To view the updated practice privacy notice click here

  • Please note that the Private Travel Clinic service ceased with effect from 1 June 2017

  • You can also book appointments and order repeat medication online - ask at Reception. We want to offer you more choice and more convenience.

  • The practice offers appointments 5 days a week and up until 8pm on Tuesdays (and some Wednesdays) - Remember, you can book an appointment up to 6 weeks in advance or, if you prefer, ring on the day.

  • Out of Hours - NHS 111 - This service is for when you need medical help fast but it is not a 999 emergency.

The purpose of the automated check-in machine is to allow the patient to check into their appointment without having to queue at reception to advise someone they have arrived.

Appointment Check In 

When arriving for their appointment when checking in the patient will be asked for their gender, month of birth and day of birth, this will then be enough information for the system to determine if the patient has an appointment and will ask them to confirm that the person found in the appointment slot is the patient who is checking in.

Note: If the patient arrives late for their appointment the system will direct them to speak with a receptionist.

Data Collection

Mobile Number

As the practice now operates a text reminder service for upcoming appointments it is important to hold the patients correct mobile number. As such when checking in for an appointment the system will remind the patient of the mobile number we have on record for them (displaying the last 4 digits) or indicating if we do not hold a number at all for those patients wondering why they did not receive a reminder.

Carer Information

This is a one time question which asks the patient (if the system cannot find an existing answer) if they 'support a friend or relative with a long term illness', once the question has been answer the answer will be logged and the patient will not be asked again.

Smoking Status

If the system cannot identify a smoking status for a patient it will ask the patient for smoking status information. Once this information is gathered the patient will not be asked the question again unless their status requires an annual update in which case the system will start asking again in one years time.

Flu Reminder

Only active during the flu season (Sept-March) this reminder is shown to patients who qualify for a vaccination and persists until the vaccination is given or the patient indicates to reception that they do not require it.

Friends and Family Test

In addition to checking in for their appointment the patient is also able to use the touchscreen to complete a friends and family test. The feedback provided is to the question 'how likely are you to recommend this service to a friend or family member', providing a sliding scale of responses for the patient to choose from.

 
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