Lyngford Park Surgery - How to make an appointment to see your doctor or nurse at the surgery

Noticeboard

The surgery email address is: somccg.enquiries.lyngfordpark@nhs.net

To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone, through video consultations or online via our website Engage Consult, unless there is a clinical need for you to come into the practice. This will help minimise the risk while continuing to ensure people get the care and advice they need.

Please note: Following guidelines from NHS England our online appointment booking system has been temporarily disabled.

If you have concerns about the Coronavirus, please click on the link below with guidance for general public. Link: Coronavirus: Latest Information & Advice

General information on Coronavirus can be accessed at: Coronavirus (COVID-19) - NHS

In line with the NHS Long Term Plan, our fax machine will no longer be in use from 01.04.2020. Our secure email address, somccg.enquiries.lyngfordpark@nhs.net, can be used as an alternative way to contact us.

The new Spring 2020 Newsletter is available here Lyngford Park Surgery Spring Newsletter. The practice autumn and spring newsletters from 2019 are available to read by clicking Lyngford Park Surgery Spring Newsletter and Autumn Newsletter

The practice now offers an appointment reminder service via text, for more information click here.

For more information about online consultations and queries scroll down or click here

Appointment Cancellation - To cancel an appointment simply text us on 07922037720 leaving your name and date of your appointment or ring our Reception Team on 01823 333355.

To view the updated practice privacy notice click here

Please note that the Private Travel Clinic service ceased with effect from 1 June 2017

You can also book appointments and order repeat medication online - ask at Reception. We want to offer you more choice and more convenience.

The practice offers appointments 5 days a week and up until 8pm on Tuesdays (and some Wednesdays) - Remember, you can book an appointment up to 6 weeks in advance.

Out of Hours - NHS 111 - This service is for when you need medical help fast but it is not a 999 emergency.

Making an Appointment

GP Availability

Home Visits

Automated Check In Machine

Access the online appointment system

You can now book appointments and repeat prescriptions online. Register for online Access with Reception then click the link above to book online. See our Emis Access User Guide for further information

Making an Appointment

You can book an appointment online or by telephone.

Online bookings

You can book appointments online 24 hours a day by joining the EMIS Access Service, ask a member of our Reception Team who will be happy to explain it to you. See our EMIS Access User Guide for further information

Telephone bookings

To make an appointment by telephone, please ring our Reception Team on 01823 333355

Our telephones are open for appointment bookings:

between 08:30 – 13:00pm and 14:00 – 18:00pm

If your request for an appointment is not urgent for that day, you may find it easier to get through to our Reception Team after 10:00am

Appointments may be booked up to 6 weeks in advance, and we do have some appointments available on the same day for urgent issues.

At the following times, we are available by telephone for emergencies only:

08.00am-08.30am, 13:00-14:00pm, 18:00pm-18:30pm

We also offer appointments up until 20:00 hours one evening a week These surgeries are for pre-booked appointments only.

Please see our Home Page for information about the Improved Access Scheme which is a new initiative across Somerset whereby patients can make appointments at extended times (up until 8pm at night Monday-Friday and on Saturday mornings) at other practices across the local area.

Cancelling your appointment

Please let us know if you are unable to make an appointment as we can then offer this to another patient. To cancel an appointment simply text us on 07922037720 leaving your name and date of your appointment, or ring the surgery on 01823 333355 and talk to one of our Reception Team.

Home Visits

If you are too ill to come to the surgery you can request a home visit. It will help us to deal with your enquiry if you can describe your symptoms to the receptionist. If possible please try to ring first thing in the morning or as early as possible on the day.

steth_books

GP Availability

	Monday		Tuesday		Wednesday		Thursday		Friday
	AM	PM	AM	PM	AM	PM	AM	PM	AM	PM
Dr Rupert Sells			ü		ü		ü		ü	ü
Dr John Edwards	ü	ü	ü	ü			ü		ü
Dr Janet Shackleton	ü	ü			ü	ü	ü	ü	ü
Dr Khin Khin Kyaw	ü		ü	ü	ü	ü		ü

Late evening surgery - covered on a rota basis on either Tuesday or Wednesday

Home Visits

If you are too ill to come to the Surgery, we will arrange a home visit.

Please try to telephone before 11.00 am.

Home visits are undertaken between lunchtimes and at the end of the day.

Please be aware that depending upon the time that you call us and the number of visit requests that day, you may not be seen until the early evening after the surgery has finished for the day.

The purpose of the automated check-in machine is to allow the patient to check into their appointment without having to queue at reception to advise someone they have arrived.

Appointment Check In

When using the checking in machine, the patient will be asked for their gender, month of birth and day of birth; this will be enough information for the system to determine if the patient has an appointment, and will ask them to confirm that the person found in the appointment slot is the patient who is checking in.

Note: If the patient arrives late for their appointment the system will direct them to speak with a receptionist.

Data Collection

Mobile Number

As the practice now operates a text reminder service for upcoming appointments it is important to hold the patients correct mobile number. As such, when checking in for an appointment the system will remind the patient of the mobile number we have on record for them (displaying the last 4 digits) or indicating if we do not hold a number at all for those patients wondering why they did not receive a reminder.

Smoking Status

If the system cannot identify a smoking status for a patient it will ask the patient for smoking status information. Once this information is gathered the patient will not be asked the question again unless their status requires an annual update in which case the system will start asking again in one years time.

Flu Reminder

Only active during the flu season (Sept-March) this reminder is shown to patients who qualify for a vaccination and persists until the vaccination is given or the patient indicates to reception that they do not require it.

Friends and Family Test

In addition to checking in for their appointment the patient is also able to use the touchscreen to complete a friends and family test. The feedback provided is to the question 'how likely are you to recommend this service to a friend or family member', providing a sliding scale of responses for the patient to choose from.