Contact us online

You can contact us about a medical, administrative or prescription issue by clicking HERE.

Answer a few short questions and we will get back to you within 2 working days. Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 1800 - 0900. Please contact 111 during out of hours or 999 if this is an emergency.

Making an Appointment

Please note: Booking appointments online is currently unavailable due to the Total Triage process being used due to COVID.

Telephone bookings

To make an appointment by telephone, please ring our Reception Team on  01823 333355

Our telephones are open for appointment bookings:

between 08:30 – 13:00pm and 14:00 – 18:00pm

If your request for an appointment is not urgent for that day, you may find it easier to get through to our Reception Team after 10:00am

Appointments may be booked up to 6 weeks in advance, and we do have some appointments available on the same day for urgent issues.

At the following times, we are available by telephone for emergencies only:

08.00am-08.30am, 13:00-14:00pm, 18:00pm-18:30pm

We also offer appointments up until 20:00 hours one evening a week  These surgeries are for pre-booked appointments only.

Please see our Home Page for information about the Improved Access Scheme which is a new initiative across Somerset whereby patients can make appointments at extended times (up until 8pm at night Monday-Friday and on Saturday mornings) at other practices across the local area.

Cancelling your appointment

Please let us know if you are unable to make an appointment as we can then offer this to another patient. To cancel an appointment simply text us on 07922037720 leaving your name and date of your appointment, or ring the surgery on 01823 333355 and talk to one of our Reception Team.

Home Visits

If you are too ill to come to the surgery you can request a home visit. It will help us to deal with your enquiry if you can describe your symptoms to the receptionist. If possible please try to ring first thing in the morning or as early as possible on the day.

Online bookings

Please note: Booking appointments online is currently unavailable due to the Total Triage process being used due to COVID.

When this service is available, you can book appointments online 24 hours a day by joining the EMIS Patient Access Service, ask a member of our Reception Team who will be happy to explain it to you. See our EMIS Access User Guide for further information

Patient Access

When this service is available you can book appointments and order repeat prescriptions online. Next time you're at the surgery, please ask one of our receptionists for a log in and password for Patient Access. You will need a form of photo ID - like a passport or driving licence. Once you have your log in details, you can create a Patient Access account, allowing you to book appointments and order medication online.  See our Emis Access User Guide for further information

GP Availability

Late evening surgery - covered on a rota basis on either Tuesday or Wednesday

Home Visits

If you are too ill to come to the Surgery, we will arrange a home visit.

Please try to telephone before 11.00 am.

Home visits are undertaken between lunchtimes and at the end of the day.

Please be aware that depending upon the time that you call us and the number of visit requests that day, you may not be seen until the early evening after the surgery has finished for the day.

The purpose of the automated check-in machine is to allow the patient to check into their appointment without having to queue at reception to advise someone they have arrived.

Appointment Check In 

When using the checking in machine, the patient will be asked for their gender, month of birth and day of birth; this will be enough information for the system to determine if the patient has an appointment, and will ask them to confirm that the person found in the appointment slot is the patient who is checking in.

Note: If the patient arrives late for their appointment the system will direct them to speak with a receptionist.

Data Collection

Mobile Number

As the practice now operates a text reminder service for upcoming appointments it is important to hold the patients correct mobile number. As such, when checking in for an appointment the system will remind the patient of the mobile number we have on record for them (displaying the last 4 digits) or indicating if we do not hold a number at all for those patients wondering why they did not receive a reminder.

Smoking Status

If the system cannot identify a smoking status for a patient it will ask the patient for smoking status information. Once this information is gathered the patient will not be asked the question again unless their status requires an annual update in which case the system will start asking again in one years time.

Flu Reminder

Only active during the flu season (Sept-March) this reminder is shown to patients who qualify for a vaccination and persists until the vaccination is given or the patient indicates to reception that they do not require it.

Friends and Family Test

In addition to checking in for their appointment the patient is also able to use the touchscreen to complete a friends and family test. The feedback provided is to the question 'how likely are you to recommend this service to a friend or family member', providing a sliding scale of responses for the patient to choose from.