You can now book appointments and order repeat prescriptions online. Next time you're at the surgery, please ask one of our receptionists for a log in and password for Patient Access. You will need a form of photo ID - like a passport or driving licence. Once you have your log in details, you can create a Patient Access account, allowing you to book appointments and order medication online. See our Emis Access User Guide for further information
You can send a non-urgent medical or admin query to a member of our team using Engage Consult. Your query can be sent to any one of our GPs, clinical pharmacist, nursing team, medical secretary, IT/technical or reception. To access Engage Consult, please click the following link: Engage Consult. Please note: if you have not used Engage Consult before, you will be required to create an account. This will allow the surgery to reply directly to you via Engage Consult's secure 2-way messaging service.
For help using Engage Consult, please see the below guides:
Making an Appointment
You can book an appointment online or by telephone.
You can book appointments online 24 hours a day by joining the EMIS Access Service, ask a member of our Reception Team who will be happy to explain it to you. See our EMIS Access User Guide for further information
To make an appointment by telephone, please ring our Reception Team on 01823 333355
Our telephones are open for appointment bookings:
between 08:30 – 13:00pm and 14:00 – 18:00pm
If your request for an appointment is not urgent for that day, you may find it easier to get through to our Reception Team after 10:00am
Appointments may be booked up to 6 weeks in advance, and we do have some appointments available on the same day for urgent issues.
At the following times, we are available by telephone for emergencies only:
08.00am-08.30am, 13:00-14:00pm, 18:00pm-18:30pm
We also offer appointments up until 20:00 hours one evening a week These surgeries are for pre-booked appointments only.
Please see our Home Page for information about the Improved Access Scheme which is a new initiative across Somerset whereby patients can make appointments at extended times (up until 8pm at night Monday-Friday and on Saturday mornings) at other practices across the local area.
Cancelling your appointment
Please let us know if you are unable to make an appointment as we can then offer this to another patient. To cancel an appointment simply text us on 07922037720 leaving your name and date of your appointment, or ring the surgery on 01823 333355 and talk to one of our Reception Team.
If you are too ill to come to the surgery you can request a home visit. It will help us to deal with your enquiry if you can describe your symptoms to the receptionist. If possible please try to ring first thing in the morning or as early as possible on the day.