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Noticeboard


  • To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone, through video consultations or online via our website Engage Consult, unless there is a clinical need for you to come into the practice. This will help minimise the risk while continuing to ensure people get the care and advice they need.

  • Please note: Following guidelines from NHS England our online appointment booking system has been temporarily disabled.

  • Village and Community Agents are available during the COVID-19 outbreak; they are a key point of contact within the community and can help you if you don't know who to turn to. You can book a call back from a Village Agent here: Agent Call Back Form - Village Agents

  • If you have concerns about the Coronavirus, please click on the link below with guidance for general public. Link: Coronavirus: Latest Information & Advice

  • General information on Coronavirus can be accessed at: Coronavirus (COVID-19) - NHS

  • In line with the NHS Long Term Plan, our fax machine will no longer be in use from 01.04.2020. Our secure email address, somccg.enquiries.lyngfordpark@nhs.net, can be used as an alternative way to contact us. 

  • The practice autumn and spring newsletters are available to read by clicking Lyngford Park Surgery Spring Newsletter and Autumn Newsletter

  • The practice now offers an appointment reminder service via text, for more information click here.

  • For more information about online consultations and queries scroll down or click here

  • Appointment Cancellation - To cancel an appointment simply text us on 07922037720 leaving your name and date of your appointment or ring our Reception Team on 01823 333355.

  • To view the updated practice privacy notice click here

  • Please note that the Private Travel Clinic service ceased with effect from 1 June 2017

  • You can also book appointments and order repeat medication online - ask at Reception. We want to offer you more choice and more convenience.

  • The practice offers appointments 5 days a week and up until 8pm on Tuesdays (and some Wednesdays) - Remember, you can book an appointment up to 6 weeks in advance or, if you prefer, ring on the day.

  • Out of Hours - NHS 111 - This service is for when you need medical help fast but it is not a 999 emergency.

Sign Up to Safety

  

Your surgery has signed up to the national Sign Up to Safety campaign. This campaign will support people to feel safe to speak up when things do go wrong. Everyone involved in caring for patients, and those in roles supporting care for patients, needs to know that they can have these conversations and that they will be heard – they can save lives.

Sign up to Safety aims to deliver harm free care for every patient, every time, everywhere. It champions openness and honesty and supports everyone to improve the safety of patients.

The practice has:

- signed up to the ‘Sign up to Safety’ Campaign and its ethos;

- increased incident reporting and learned from incidents in primary care both clinical, including medication incidents, and non-clinical by expanding the use of Significant Event Reporting;

- learned from patient feedback including the Friends and Family Test.

We have committed to five pledges:

Put safety first - commit to reduce avoidable harm in the NHS by half and make public the goals and plans developed locally.

Continually learn - make their organisations more resilient to risks, by acting on the feedback from patients and by constantly measuring and monitoring how safe their services are.

Honesty - be transparent with people about their progress to tackle patient safety issues and support staff to be candid with patients and their families if something goes wrong.

Collaborate - take a leading role in supporting local collaborative learning, so that improvements are made across all of the local services that patients use.

Support - help people understand why things go wrong and how to put them right. Give staff the time and support to improve and celebrate the progress.

 

UPDATES

December 2015

The practice commitment to Sign Up to Safety was discussed with patient representatives at the Patient Participation Group on 14 September 2015. We reported to the PPG that we would incorporate the re-focus on safety, highlighted by the national campaign, into our existing safety monitoring processes.

In order to enhance learning, the practice is reviewing all significant events that have taken place in the last three years to identify any information that could be helpful to other GP Practices or the wider healthcare system in reviewing their own safety processes.



 
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