Your surgery has signed up to the national Sign Up to Safety campaign. This campaign will support people to feel safe to speak up when things do go wrong. Everyone involved in caring for patients, and those in roles supporting care for patients, needs to know that they can have these conversations and that they will be heard – they can save lives.
Sign up to Safety aims to deliver harm free care for every patient, every time, everywhere. It champions openness and honesty and supports everyone to improve the safety of patients.
The practice has:
- signed up to the ‘Sign up to Safety’ Campaign and its ethos;
- increased incident reporting and learned from incidents in primary care both clinical, including medication incidents, and non-clinical by expanding the use of Significant Event Reporting;
- learned from patient feedback including the Friends and Family Test.
We have committed to five pledges:
Put safety first - commit to reduce avoidable harm in the NHS by half and make public the goals and plans developed locally.
Continually learn - make their organisations more resilient to risks, by acting on the feedback from patients and by constantly measuring and monitoring how safe their services are.
Honesty - be transparent with people about their progress to tackle patient safety issues and support staff to be candid with patients and their families if something goes wrong.
Collaborate - take a leading role in supporting local collaborative learning, so that improvements are made across all of the local services that patients use.
Support - help people understand why things go wrong and how to put them right. Give staff the time and support to improve and celebrate the progress.
The practice commitment to Sign Up to Safety was discussed with patient representatives at the Patient Participation Group on 14 September 2015. We reported to the PPG that we would incorporate the re-focus on safety, highlighted by the national campaign, into our existing safety monitoring processes.
In order to enhance learning, the practice is reviewing all significant events that have taken place in the last three years to identify any information that could be helpful to other GP Practices or the wider healthcare system in reviewing their own safety processes.